Important information about aditional charges:

Why Additional Charges Apply

We aim to provide a fair and transparent pricing structure. Some situations require extra effort, time, or resources, which is why additional charges apply in certain cases:

  1. Multiple Floors:
    Moving items up or down multiple flights of stairs requires more time, physical effort, and may require additional equipment to ensure the safety of both your belongings and our team. This is why we apply an additional charge for 2nd and 3rd floors.

  2. Walking Distance:
    If the distance from the van to the property exceeds 20 meters, more time and effort is required to move your items. These longer walking distances can also involve additional strain on our team and equipment, which is why we apply charges based on the distance.

  3. ULEZ & Congestion Charges:
    If your location falls within London's Ultra Low Emission Zone (ULEZ) or Congestion Charge zones, we are required to pay additional fees to operate within these areas. The ULEZ charge of £13 and Congestion Charge of £15 are passed on to the client to cover these city-imposed costs.

  4. Parking Accessibility:
    Parking issues or restrictions can delay the move, and penalties from local authorities can be costly. Ensuring a suitable parking space helps keep your move on schedule. If parking isn't easily available, the extra charges help cover potential fines and compensate for the time lost in navigating these challenges.

  5. Mileage :

    1- 20 miles Free

    20 - 30 miles ( Extra 1 hours booking )

    30 - 50 miles ( Extra 2 hours booking )

    50 -100 miles ( Extra 3 hours booking )

    100 miles above ( please contact us )

    Floor additional charges:

  • First Floor: No additional charge

  • 2nd /3rd Floor: £35 /floor

Walking Distance from Van

  • 0-20 meters: No additional charge

  • 20-30 meters: £35/meters

  • 31-40 meters : £55/meters

  • 50 meters above : £55/meters

    Please note that:

    If you are moving within the Ultra Low Emission Zone (ULEZ), an extra charge of £12.50 per van will be added to the balance of your move.

    If you are moving within the Congestion Charging Zone (CCZ), an extra charge of £15.00 per van will be added to the balance of your move.

    • ULEZ: £12.50/ Van (Paid by client)

    • Congestion Charge: £15.00/ Van (Paid by client)

    • We highly recommend calling our customer service team to discuss the price before confirming a booking, as some areas are not chargeable, while others may incur charges.

Parking Requirements

To ensure smooth operations, customers are responsible for providing adequate parking for the van and drivers to avoid penalties.

  1. Parking Space:

    • Ensure a clear, accessible parking space for the van.

    • The space should be large enough and free from obstructions.

  2. Accessibility:

    • The parking area must comply with local regulations and be easily accessible.

  3. Communication:

    • If parking is not immediately obvious, provide detailed instructions.

    • Notify us promptly of any changes to parking arrangements.

  4. Penalties:

    • Customers will be responsible for any penalties incurred due to inadequate parking.

    • Repeated parking issues may lead to additional charges or a review of service.

Contact Information
For any questions or further assistance, please contact our customer service team at:
Phone: 07469179868 / 07777796198
Email: stuffmoversvan@gmail.com

[Stufmovers Limited [ Disclaimer ] Privacy policy ] terms and condition]